Return and Refund Policy and Privacy Information

1.Customer Support Policy

Our customer support policy aims to enhance the shopping experience for customers with Xo Muop Moc Xo brand. This policy applies to retail customers, wholesale clients, and domestic distributors.

2. Return and Exchange Policy

• Conditions for returns:

Products can be returned if they have manufacturing defects. Shipping fees are covered by the manufacturer. Returns accepted within 5 days from the date of receipt. Return process:

Submit a return request via email or hotline. Describe and take photos of the defective items to send to the manufacturer. The manufacturer receives the information and conducts an inspection for confirmation. Customers return the items to the manufacturer’s address. The manufacturer receives and inspects the items, then refunds or exchanges them for the customer. Return shipping fees are covered by the manufacturer.

3. Support Channels

Email: xomuopmocxo@gmail.com

Phone number: 093858847

Live chat Fanpage: Xo Muop Moc Xo

Zalo: 0938588347

4. Refund Policy

• Conditions for refunds:

Refunds are applicable in case of product defects, incorrect descriptions, or non-receipt of products.

Refund timeframe: 2 days from the date the manufacturer confirms the faulty order.

• Refund process:

Refunds are processed via bank transfer.

5. Privacy Policy

We are committed to protecting customer’s personal information. Any information provided by customers will be kept confidential and will not be disclosed to third parties without the customer’s consent.

6. Policy Updates

We will notify customers of any changes in the support policy. Information about updates will be sent via email or posted on our website.